Release Date: August 05, 2024
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
Q: Can you provide insight into how many customers started using GLP-1 through the LifeMD partnership versus those who did it independently? A: It's a mix. Some customers were already consulting with their own physicians, while others are just starting to integrate the full solution with LifeMD. We see this as an encouraging sign, with about one-third of our coaches now supporting clients on GLP-1 medications. We believe training and product focus will positively impact this number.
Q: As you ramp up company-supported marketing, will customers be able to order new products directly online without a coach? A: The shakes are in powdered form, not ready-to-drink. While customers can order products online, they are always assigned a coach to provide support. This approach ensures customers have the best chance of achieving their goals with the help of a coach and community.
Q: Did new client acquisition improve from May to June after offering the kits? A: We saw a significant increase in orders from new and reactivated clients as a percentage of our business from May to June. While it's still a small part of our business, we hope this trend continues into Q3, especially with new product launches later this year.
Q: Can you discuss the relationship with LifeMD and the bundled solution pricing? A: The combined offer is priced at $282, with $65 for LifeMD's subscription and $217 for our GLP-1 kit. This does not include medication costs. We are working to highlight the value of our offer, which includes coaching, food, and clinician support.
Q: How are top-performing coaches responding to the LifeMD partnership, and are they convinced of its profitability? A: Confidence in LifeMD is growing, partly due to their physicians being trained on the OPTAVIA program and improved technology integration. This integration enhances the customer experience, increasing confidence among coaches and customers.
For the complete transcript of the earnings call, please refer to the full earnings call transcript.
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